Report a suspected side effect or product-quality concern involving a Platinum Pharma medicine.
If you or someone in your care is experiencing a serious or life-threatening medical emergency, immediately contact a healthcare professional or the relevant emergency medical service. Do not wait to submit this form.
At Platinum Pharma, patient safety remains central to everything we do. We continuously monitor the safety and quality of our medicines to identify potential risks, support responsible use, and protect patients throughout the product lifecycle.
Patients, caregivers, healthcare professionals, and members of the public can report any suspected side effect, adverse event, or product-quality concern involving a Platinum Pharma product.
Pharmacovigilance is the science and practice of detecting, assessing, understanding, and preventing adverse effects or other medicine-related problems.
It enables pharmaceutical companies, healthcare professionals, and regulatory authorities to continuously evaluate the benefits and potential risks of medicines after they become available for use.
Every safety report contributes to a better understanding of how medicines are used and helps support safer treatment decisions.
An adverse event is any unwanted or unexpected medical occurrence experienced after using a medicine. It does not necessarily mean that the medicine caused the event.
An adverse event may include
Reports are assessed by qualified safety professionals to determine whether further investigation or action may be required.
You should submit a report even when you are uncertain whether the medicine caused the event.
Reportable information may include:
A suspected adverse event may be reported by anyone, including:
Please provide as much information as possible. A basic safety report should contain the following four elements:
Initials, age, gender, or another non-sensitive identifier.
Your name and contact details so that follow-up can be completed when required.
The product name or active ingredient, where known.
A clear description of what happened.
Incomplete information should not prevent someone from reporting. Our Pharmacovigilance team may contact the reporter for additional details when required.
If you experience or become aware of a suspected adverse event associated with a Platinum Pharma medicine, please submit a report through our online Adverse Drug Reaction (ADR) Reporting Form.
The form allows you to provide relevant information about the patient, suspected medicine, adverse event, and other details that may support safety assessment and follow-up.
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A product-quality concern relates to the physical condition, packaging, labelling, performance, or authenticity of a medicine.
Submit Product Quality ComplaintExamples include:
If you identify a product-quality concern involving a Platinum Pharma medicine, please provide the relevant product and complaint details through our online Customer Complaint Form.
Information submitted through this page or through our reporting forms will be processed for pharmacovigilance, product-quality assessment, regulatory reporting, and follow-up purposes.
Personal information will be handled securely and shared only where necessary with authorised personnel, healthcare professionals, service providers, affiliated organisations, or regulatory authorities in accordance with applicable laws and pharmacovigilance requirements.
Reports submitted to authorities or included in safety analyses will be handled with appropriate confidentiality safeguards.
ConsentI confirm that the information provided is accurate to the best of my knowledge, and I consent to Platinum Pharma processing it for drug-safety, product-quality, regulatory, and follow-up purposes.
