Policy Statement

Privacy Policy

Platinum Pharmaceuticals (Pvt.) Ltd.

Platinum Pharmaceuticals (Pvt.) Ltd. (“Platinum Pharma”) is committed to playing a vital role in the healthcare industry by providing quality and environmentally friendly healthcare products at economical prices to serve humanity. In alignment with our values, we are equally dedicated to protecting the privacy and security of all users of our Order Booking Mobile Application (“BH for Field Force”).

1. Commitment to Privacy

The management and staff of Platinum Pharma are committed to maintaining the integrity, confidentiality, and security of personal data collected through this App. We ensure that all data is handled impartially, competently, and consistently in accordance with authenticated standards and procedures.

2. Information We Collect

The App may collect the following types of data:

  • Personal Information: such as name, contact number, employee code, and email (for authorized users).

  • Order and Usage Data: product order details, timestamps, and user activity logs.

  • Device and Technical Data: device type, operating system, IP address, and error logs.

  • Location Data: collected only when necessary to facilitate delivery or field operations.

3. Purpose of Data Collection

All data collected is used solely for:

  • Managing and processing product orders.

  • Enhancing operational efficiency and customer service.

  • Ensuring traceability, transparency, and compliance with company standards.

  • Maintaining the accuracy and reliability of business operations.

4. Data Protection and Security

Platinum Pharma ensures that all collected information is stored and processed in facilities compliant with current Good Manufacturing Practices (cGMP), local laws, and international security standards.
We apply robust technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction of user data.

5. Data Sharing

We do not sell or share user data with external parties.
Data may only be shared with:

  • Authorized internal departments for operational purposes.

  • Regulatory or government authorities when legally required.
    All third-party processors, if any, are bound by confidentiality and data protection agreements.

6. User Rights

Authorized users have the right to:

  • Access their personal data held by Platinum Pharma.

  • Request corrections to inaccurate data.

  • Withdraw consent where applicable.

Requests can be made through the contact details provided below.

7. Compliance and Continuous Improvement

Platinum Pharma and all its employees are committed to complying with the requirements of:

  • ISO 9001 – Quality Management System (QMS)

  • ISO 14001 – Environmental Management System (EMS)

  • ISO 45001 – Occupational Health & Safety (OH&S)

  • ISO 17025 – Laboratory Management System (LMS)

We continually improve our Integrated Management System (IMS) and Laboratory Management System (LMS) to ensure data accuracy, user satisfaction, and regulatory compliance.

8. Environmental and Social Responsibility

Aligned with our organizational objectives, we are dedicated to:

  • Preventing environmental pollution.

  • Managing operational risks responsibly.

  • Ensuring staff safety and ethical data handling.

  • Providing accurate and transparent information to customers, employees, stakeholders, and the public.

9. Contact Information

For any inquiries or concerns related to this Privacy Policy or your personal data, please contact:

Platinum Pharmaceuticals (Pvt.) Ltd.

Email: [email protected]

Phone: +92-213 4750112-3

Address: A-20 North Western Industrial Zone, Bin Qasim – 75020
Karachi – Pakistan.

Website: www.platinumpharma.com.pk